Global Document Solutions

Business Process Solutions › Customer Retention Management

First-rate customer service and well-executed customer retention strategies are essential to any business. But if a significant portion of your company’s revenue comes from upgrades and service contract renewals, a focus on customer retention is vital. Your success is dependent on reliable delivery of time-sensitive information – and it needs to be in a format that is most convenient for your customer.

Your message needs to be noticed at a time when we are all deluged with information. And if your product is distributed via a geographically-dispersed indirect channel – agents, distributors, resellers, telemarketers and other partners – managing your customer retention program is even more complex.

GDS can design a turn-key solution that allows you to automate your customer retention program, reducing errors and delivering accurate information to the right person at the right time. Building our Web-based empowerDocs™ platform, GDS can help you and your channel partners:

• Maintain current contact information for your customers
• Select the right method of communication for each customer
• Automate delivery of time-critical renewal information
• Customize and personalize print and electronic documents for your channel partners and your customers
• Ensure that your communications reach your target recipient and resend by an alternative method if necessary
• Manage responses and generate reports

The result: improved response rates, higher percentage of renewals, increased customer satisfaction and growing revenues.