Business Process Solutions › Technical Document Lifecycle Management
It's not easy to manage complex technical documents.
Creating, maintaining and distributing documents like service manuals, technical service bulletins, training manuals, and user manuals can be quite a headache for even the most sophisticated company. The problem?
- Technicians can spend up to 20% of their time looking for information they need to perform their jobs
- Most technical documents are updated or modified regularly
- There is no standard method to create, maintain and deliver technical documentation
GDS can help. We offer end-to-end solutions to help you manage and improve the entire technical document lifecycle. Based on our long experience in this area, we'll help you create a document management program that puts current, accurate, and ever-changing technical information wherever it's needed.
Our integrated, online solutions allow authors to edit text and graphics easily. At your request, we'll also help you capture, convert and reuse technical data from heterogeneous systems or external suppliers. Searchable documents can be distributed electronically over the Web, your intranet, or via CD. And, at the end of document lifecycle, we'll design a system that stores data, text and graphics while archiving obsolete materials.
Here's how a technical document management program from GDS can help you reduce costs, streamline processes and increase efficiency:
- Content can be created once and accessed anywhere
- Less time needed to implement changes
- Current, accurate, consistent information is always available
- Errors and rework are reduced, along with costs
- Call center traffic decreases